Refund Policy

We want you to love your saree. If something is not right, here is how returns, replacements and refunds work at Surprise Shopping.

Eligible cases

• You received a damaged or defective product.
• You received a wrong product (different from what you ordered).

How to request

Contact us within 48 hours of delivery through the Contact Us page with your order number and clear photos, plus an unboxing video where possible. Our team will review it and confirm the next step.

Conditions

• The product must be unused, unwashed, unaltered, with original tags and packaging.
• Slight colour differences due to screen settings and natural handloom variations are not considered defects.
• Blouse stitching, falls/pico and any customised items cannot be returned.

Refunds

Approved refunds are sent to your original payment method within 5–7 working days of us receiving and checking the product. For Cash on Delivery orders, we will ask for bank or UPI details. Shipping charges are non-refundable unless the error was ours.

Cancellations

You can cancel an order before it is shipped by contacting us. Once shipped, an order cannot be cancelled.